Assessing the Corporate Social Responsibility Using Shannon’s Entropy and VIKOR Methods

Elham Ebrahimi, Sepideh Zohrei, Mahboobeh Emadi


In today's modern society, companies are faced ever more with the increased demands in terms of corporate social responsibility (CSR) towards the economic, social, cultural and ecological environment. Thus development of tools for measuring progress in this field is crucial in order to show responsible behaviors in social terms. In this regard, the purpose of this paper is to develop a methodology based on the Multiple Criteria Decision Making (MCDM) approach in order to compare the probability of the companies' success regarding to the implementation of the concept of corporate social responsibility. For achieving this goal, first the main aspects in the CSR field and their related criteria are recognized through the comprehensive survey of the relevant literature. In this paper, Shannon’s entropy method is applied to determine weights of these main aspects according to the experts' opinions. Finally VIKOR method is used in order to rank the companies as our alternatives. Implementing this framework is demonstrated in an illustrative example.

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